All Things to All People?
Specifically, are biopharmaceuticals really a part of the big business of healthcare? Are medicines an isolated commodity purchase—or an integrated service focused on delivering better health outcomes for society? In a world of hardening definitions of "value," is it possible to remain commercially relevant as a simple developer and distributor of drugs? And are there equivalent profits to be had in steering the business model toward a larger set of commitments, essentially being "all things to all people"? In his corporate blog, EAB member Jason Burke, director of health and life sciences for SAS Institute, noted that an industry bent on forging synergistic ties to the full healthcare community may well be "a vision at odds with reality."
Repositioning the industry's mindset from that of a supplier to a driver of health solutions must address three historic constraints. The first is deconstructing regulatory controls that require third parties to manage most contacts with the customer base.
The second constraint is the way medicine costs are targeted against other segments of the healthcare chain. When payers seek to plug a budget gap, drugs are always the "lender of first resort." This fosters the attitude that medicines are not embedded in the continuum of care provided by physicians and hospitals—indeed, it suggests that medicines are "discretionary."
Third is the inability to quantify whether or not a broader health system strategy can deliver the high margins industry relies on to commercialize life-saving technologies. Supplementing drug marketing and distribution with a range of supportive services is expensive, and there is added risk in guaranteeing to the payer that a new medicine will secure a metric-driven health outcome.
However, the industry may have no choice but to abandon its stand-alone strategy for broader engagement in the business of healthcare. Consolidation of the payer base and the more prominent role of government in allocating healthcare purchases means that the customer interest is the public interest; no provider wants to be left out of that equation. This was a key driver behind the abrupt shift in PhRMA's position last year to support the Obama Administration's goal of universal health insurance.
Another factor is the strategic shift of Big Pharma toward business segment diversification. With portfolios that now offer everything from complex orphan drugs to chronic care off-patent brands, as well as OTC medicines and nutritionals, the incentive is to serve the full range of customer needs. Hence the emphasis on providing networked "solutions" rather than units of blister packs.
In occupying this new space, the industry must put laser-like focus on one mission: to enhance the breadth, content, objectivity, and relevance of medicines information, thereby informing the bewildering choices that payers, providers, and patients make largely in the dark. And industry still has to make the case for partnership.
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Supply Chain Strategy: Managing risk and opportunity in a changing global landscape