Docs of Shanghai
In China, almost every trip to a doctor involves waiting in line at a hospital. Hospital lobbies stretch out like train station waiting rooms, filled with row upon row of benches for patients who arrive in the early morning, without an appointment, to see their doctor of choice. Large modern hospitals in Beijing and Shanghai list the names of the physicians on duty in giant LED displays on the wall, like so many travel destinations. It isn't always clear how many patients a doctor can see—doctors tell me that 50 in an eight-hour shift is common—but those who arrive at the appointment window late in the day may find their preferred physicians fully booked. Friendly hospital assistants walk the aisles between benches to check on the crowd periodically, but no referral is necessary. Anyone who thinks he or she needs to see a doctor in any specialty can get in line. Outside of the emergency room, the hospital performs little triage. More frustrating for those with chronic diseases, no patient who has seen a particular doctor before can be guaranteed another appointment with the same physician.
A Brief History of Chinese Healthcare
As they were in the time of Mao, hospitals continue to be the primary source of healthcare today, providing 80 percent of all inpatient and outpatient care. Most hospitals are owned and operated by a complex matrix of central and local governments, although a small number of private hospitals has emerged. Continuing the tradition of a very nominal fee for medical services, hospitals charge very little for patient visits. An outpatient visit to a hospital in Shanghai, for example, costs eight yuan, about one US dollar, or less than half the cost of a cup of coffee at the increasingly popular Starbucks coffee shops now dotting China's urban landscape. Ten years ago, a doctor visit cost one yuan, while a trip to the zoo cost two. Doctors joked that people paid more to see a monkey than a physician.
When almost everyone in China worked for the government, almost everyone had health insurance. As privatization reduced the number of state-owned businesses, many jobs left the public sector, but most of those did not take health coverage with them. Government workers are still covered, but many in the new private sector are not. According to some estimates, one in three non-government workers has at least limited health insurance. According to other estimates, the figure is one in 10. To address the need for health insurance, particularly in urban areas, local governments have instituted insurance programs calling for cost sharing by employers, employees, and the government. Such coverage typically includes outpatient and inpatient care, as well as prescription drugs, if purchased at the hospital pharmacy or at pharmacies authorized by the health plan.
In a system where the sale of products and services, primarily pharmaceuticals and high-tech diagnostics, are the most important sources of revenue, physicians are paid low salaries and generate low fees. Physicians are employed by hospitals, which are still government-owned. As government employees, their compensation has not kept up with economic growth and, in fact, falls far below that of most other professions. A young doctor with five to six years of experience in a big city, for example, draws a monthly salary of about $400 US. This is far above China's per capita income of about $1,200 per year, but represents only a fraction of what many of their university-educated peers are earning in the new private sector. In a city like Shanghai, doctors earn less than the mean income. As a result, many young doctors have left clinical practice to pursue other professions, and some medical schools report difficulties attracting students. To maintain their living standards, doctors in China rely on supplementary income from various sources, including pharmaceutical companies, which provide consulting fees and pay for travel and expenses to attend meetings.
Currently, training varies greatly depending on geography and institution. Students are admitted into medical schools straight out of high school. After five years, young doctors graduate with a bachelor of medicine (MB) degree. Many graduates proceed directly to clinical practice, although in big cities, a one-year internship at a hospital is more typical. There is no formal residency training or certification of specialists. A small number of graduates with the MB degree pursue further education or research. About one in forty receives a master's degree, while fewer than one in 100 earn a doctorate in medicine. Around 500,000 doctors—one in three—do not have university degrees. They enter the medical profession by going to trade schools following the completion of junior high school. These less educated doctors are seldom found in the highest-ranking urban hospitals, known as Category III hospitals. Most of them practice in smaller communities.
The government has undertaken a long-term initiative to standardize the training and credentialing of doctors. This initiative focuses on postgraduate residency training and mandates a three-year residency program for 17 specialties, plus additional training for another 17 subspecialties, as well as lifelong continuing medical education (CME). The Chinese Medical Doctors Association (CMDA) recently developed a comprehensive blueprint detailing training objectives, facility requirements, curriculum, and assessment. Many teaching hospitals are already following these guidelines. This new initiative, a cornerstone of the evolving healthcare system in China, has strategic implications for pharmaceutical companies. For example, there may be opportunities for companies to partner with these training programs on a national or local level. In addition, pharma could support CME, which is gaining importance with new focus on lifelong learning.
Only a limited infrastructure supports CME curriculum. And only imperfect processes ensure that doctors actually complete course work for which they receive credit. Some hospitals impose their own CME requirements on staff members and develop their own tracking system for CME credits. The Chinese Medical Association (CMA), the accrediting body, subcontracts some of the curriculum development and program administration to outside providers. The primary media for CME are symposia, print, and audiovisual recordings. Doctors in rural areas and sparsely populated provinces take advantage of Web-based CME programs. As physician standards are raised, it seems reasonable to expect some changes in the CME system. One can speculate, for example, that other accrediting bodies may be added and/or that ultimately an equivalent to the Accrediting Council for Continuing Medical Education (ACCME) in the United States may be established.
The Doctor-Patient Relationship
While most doctors in China still enjoy a good relationship with most of their patients, the status of the healing profession has fallen over the past decades. Physicians in China enjoyed a brief resurgence in popularity during the SARS outbreak, when they were praised for their brave efforts to save lives while jeopardizing their own safety. As memory of the epidemic faded, the public returned to a critical, often disrespectful attitude toward doctors.
A general lack of patient education prevents patients from understanding their own `diseases. Often they bring unrealistic expectations to the therapeutic intervention or try to manage their own care. Doctors are often confronted with questions such as, "Why am I not getting better sooner?"
More important, consumers resent bearing an increasing burden of healthcare costs. During the period from 1978 to 2002, the government's share of healthcare expenditures decreased from 80 percent to just over 15 percent, while the consumer's share rose from 20 percent to nearly 60 percent, according to the Ministry of Health. Even though Chinese citizens save 40 percent of their income, increases in healthcare costs may soon become burdensome. In the past five years, the average income in cities rose by nine percent, while healthcare costs increased by 14 percent. In rural areas, income has increased by just over two percent, while healthcare costs have gone up by nearly 12 percent.
Although Chinese consumers do not sue their doctors for malpractice, as Americans are wont to do, they often yell at them in public, which is nearly unthinkable behavior in the United States. Patients waiting in the lobby to see a doctor may overhear, as I did on a recent trip to Beijing, the all-too-familiar scene of an angry patient, flanked by family members, screaming at a doctor in an exam room. In this case, the patient was disputing charges. Such outbursts by patients are not unusual. Quite often, verbal abuse turns into physical assault when patients vent their frustration about healthcare costs, the slow progress of therapy, or a poor outcome following surgery. Hundreds of assaults on doctors are reported every year, some of which result in injuries requiring hospitalization.
Finally, the doctor's low salary further jeopardizes professional authority by putting him or her in a position to receive additional compensation under the table, sometimes directly from patients. It is no secret that "red packets" containing cash, given before and/or after a procedure, are de rigueur for surgeons. Red packets have also changed hands to ensure an appointment with the doctor of choice. Clearly, such practices not only compromise the doctor's position as a credible, authoritative figure, they help patients justify demands for good results.
Too few primary-care physicians serve as gatekeepers. "Many of the patients coming to our hospital have a simple case of hypertension, something that really does not require the attention of specialists," says Dr. Xi Zhimin, a cardiologist at Fu Wai Hospital for Cardiovascular Medicine in Beijing. "Patients have no way of knowing when they need a specialist, so they, or more often their families, decide to see the specialist, thinking they will get better care."
Until it is possible to reduce the patient's share of healthcare costs and improve physician compensation, consumer education may help smooth the interaction between doctors and patients. Pharmaceutical companies can support the doctor through patient education materials that help set realistic expectations and engage patients in managing their health. A patient who is well-prepared for an appointment with the doctor, and one who knows what questions to ask, will make their brief interchange much more productive. Consumers will benefit as doctors' pay rises and they are less tempted by red packets. A few departments are already turning them down. "We don't accept them," says Dr. Jin Yu, a thoracic surgeon at Xinhua Hospital in Shanghai. "Our department head does not accept them, so the rest of the staff follows suit."
Selling to the Doctor
Despite the reluctance of some doctors to take red packets from patients, the first and foremost priority of pharmaceutical representatives is to address the material needs of doctors: Meals, travel, honoraria, and consulting fees are all expected and accepted. Sometimes things go too far. Some sales reps give outright kickbacks or purchase CME credits as a "convenience" to the doctor. The latter practices are commonplace in smaller hospitals and on the outskirts of cities. These are generally the roaming ground of local pharmaceutical companies, which have an estimated 80 percent market share in China's current market. In these settings, there is little, if any, clinical content in the sales call.
At leading hospitals within big cities, the sales process is similar to that in the United States, but only after reps meet a doctor's demand for travel, entertainment, and consulting fees. International publications are readily available in these larger hospitals, and doctors in major medical centers are conversant with new developments. These doctors have the same affinity for good clinical data as their counterparts in other parts of the world. Most global pharmaceutical companies are well-regarded for the credibility of their sales detail. "However, when we see data in a brochure from a pharmaceutical company, we often look at it very closely and read the footnotes before we believe what we are told," says Dr. Xin Gan, an internist at Chinzhou People's Hospital in Ningbo.
Unlike Dr. Xin, most Chinese doctors rarely see a sales rep from a Western pharma company. Pharma calls on the Category III
hospitals—roughly the largest 800 of the 12,143 integrated hospitals. Most of the remaining hospitals—close to 93 percent—purchase
medications from the domestic pharmaceutical companies that control the lion's share of the market. By some estimates, Western
pharma calls on only 20,000 doctors
Formulary decisions are made at both the hospital and the insurer level. Adherence to formularies is strict. The process for securing formulary acceptance is similar to that of the United States. This applies to both Western medicine and TCM. Both are offered in the hospital pharmacy.
A Look into the Future
While China's healthcare system has lagged behind the rest of the economy in the rush to free markets, changes are taking place. In the next five to 10 years, expect a market-driven healthcare economy to begin responding to patients' demands. China's membership in the World Trade Organization (WTO) will, over time, mean better protection of intellectual property, lower tariffs for imported pharmaceutical products and, overall, fewer regulatory hurdles. One example is a change in the definition of new drugs, from "drugs not previously manufactured in China" to "drugs not previously marketed in China," which in effect, eases the application process for new drug registration. Such changes will, in turn, benefit China's healthcare system by bringing the latest advances in medicine to a country that aspires to a world-class healthcare system. Most important, growth is inevitable. China's national healthcare expenditure per capita was $55 per year in 2002, as compared to $5440 per year in the United States. China accounts for 20 percent of the world's population, but only three percent of the total global health expenditure. But at the current annual growth rate of 15 to 20 percent, China's pharmaceutical market will reach the top-five in total expenditures by 2010. These changes portend a bright future for China's doctors, and for the companies eager to harness their prescribing power.
Lena Chow is the chairman and chief executive officer of JYT Health Media Corporation. She can be reached at firstname.lastname@example.org
Acknowledgement The author gratefully acknowledges the input and insight of her colleagues, Dr. Feiyan Shen, who introduced her to the Chinese healthcare market, and Dr. Jin Ming, who endured the eight-hour roundtrip bus ride from Shanghai to Ningbo with her.
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