To a meeting planner, technology is all about functionality. Computers make it easier to track attendees, generate materials,
print up badges, and of course, create the PowerPoint slides that have become ubiquitous in the past decade. From the audience's
perspective, though, technology looks different. It's part of the experience and texture of a meeting. It helps determine
whether the proceedings are fast or slow, visually exciting or text-heavy and dull, engaging or boring.
That's especially true if the audience includes members of today's gamer generation—the young (and not-all-that-young) people
who came of age with video games, instant messaging, and anytime-anywhere telephone access. They were nurtured by stunning
graphics, digital surround sound, and fast-paced action. Technology is part of their daily lives; they're accustomed to swimming
in a multi-media sea of information and being electronically tied almost continuously to a network of people.
They expect stimulation, multi-channel communication, multitasking, and multi-partner communication. Take it away from them
by putting them in a room with a single speaker reading from text-only PowerPoint slides, and they're likely to tune out,
open their PDA or laptop, or worse yet, duck out in search of connectivity.
Enhancing Presentation Quality
Fortunately, new technology is making it easier to produce engaging, technology-enhanced materials for live presentation.
MacroMedia's Flash, the technology behind some of the best Web-based animation, can be married with PowerPoint (subject to
some limitations). DigiDesign's Pro Tools, a digital audio-recording technology, allows users to record directly onto a hard
drive and make edits quickly, making it far easier to create presentations with enriched audio—and to record and document
meetings. (Using ProTools, it is practical to record and edit conference sessions, remove annoying background noise or dead
spots, and have it ready to present before attendees even leave the conference.) Similar tools make it easier to work with
video and video conferencing.
Yet, some meeting planners have yet to fully incorporate technology into meetings. Many have limited their applications to
such basic functions as registration, budget management, and attendee status. It's time to raise the ante and start using
technology to create the kind of high-energy, information-rich environment young Americans crave—a 21st century environment
Benefits For All
Technology presents benefits and challenges in many areas of meeting planning. Here are some key areas to focus on:
Serving the presenter Presenters understand their subject matter, but they often are inexperienced in the best applications of technology to enhance
their presentations and engage their audiences. One interesting new technique involves changing information on slides even
after the presenter has started the presentation, using a pair of computers, one with the original presentation and the other
available for editing or Internet access. In a recent application of this technique, the speaker began his presentation by
asking the audience to answer questions using hand-held response units. As he continued his presentation, the responses were
collected and developed into slides showing the results. The slides then were integrated into the presentation.
Failure proofing Every meeting host and attendee has experienced a technology failure. This can undercut the credibility of the presenter
and the program. Perhaps most worrisome is the lack of IT and production expertise needed to keep systems online and operating
smoothly. Technology is not foolproof, but actions should be taken to provide protection from failure. The best protection
is a support system that includes full desktop support within the meeting space and the adjacent war room, with state-of-the-art
software, hardware, and sound system.