Brand teams have always been faced with the challenge of trying to find the most effective ways of educating physicians on the merits of their products. Today, this challenge is made even more difficult as pharmaceutical marketers are caught between the dynamics of changing prescriber preferences and constrained budgets.
Over the last decade, the role of peer influence in shaping prescriber opinions and in driving behavior has been a keenly studied dynamic. One surprising component to emerge is the importance of informal influence and support networks that provide accessible and trusted information to doctors in everyday practice.
As peer-led meetings become a more important part of doctors' information sources, marketers need to understand how influential peers fit into an overall communications mix, and how best to leverage peer influencers in mounting effective local meetings and events.To do this requires an understanding of both doctor preferences for information and also doctor use of key opinion leaders (KOLs) and local influencers. As an example, the following takes a look at prescriber preferences (among a group of oncologists) and opinion leader impact. To do this, we employ a series of study-sets that explore the way detailing, meetings, and media come together with KOLs and local peer influencers.
New Options, New Preferences
Recently, oncologists (who received sales calls on a regular basis) were asked to discuss their preferred sources of information. In addition to the traditional choices, the study included newer sources of information such as online journals and medical information sites. The doctors' responses were broken down into the following charts based on which sources they use and which sources are most preferred. (A caveat: The participating prescribers were largely oncologists, along with some hematologists, radiation treatment specialists, and urologists. Since they all work in a fairly advanced and rapidly changing specialty, it would not be appropriate to generalize and assign their information preferences to other doctors such as PCPs).
Doctors can come in contact with local peer information sources in a variety of different ways. For example, in the peers' roles as:
By looking at doctors' top choices of information, we see that journals emerge clearly as the most preferred source for this group. Local and national meetings are closely ranked in second place and, while moving down in preference, peer information sources still rank significantly higher than KOLs and international meetings.