Consumers give high marks to pharmacists

October 1, 2003

Pharmaceutical Representative

Pharmacists enjoy strong support from their customers, despite the shortage in the profession, according to a survey by AmerisourceBergen.

Pharmacists enjoy strong support from their customers, despite the shortage in the profession, according to a survey by Valley Forge, PA-based AmerisourceBergen. Eight in 10 adults said they would recommend their pharmacist or pharmacy to friends and family members, and 56% said they are more satisfied today with the service they receive from their local pharmacies than they were a few years ago.

Over 1,000 adults nationwide were interviewed by telephone from June 5 to 8, 2003, for the survey.

As in previous AmerisourceBergen surveys, location topped the list of what people like best about their pharmacies. The pharmacist was the second choice, followed by acceptance of a customer's insurance plan and quick service. Prices and product selection were mentioned by few customers (7% and 3%, respectively) as what they like most about their pharmacies.

Making prescribing easier

When asked about the best way to deal with the pharmacist shortage, 35% of respondents chose electronic solutions - such as pharmacy automation and electronic verification of prescriptions and insurance coverage. Similarly, the number-one choice for making it easier to pick up a prescription was having the physician transmit it directly to the pharmacy. Second on the list of items that would make it easier to pick up prescriptions was technology that could guarantee prescriptions to be filled within five to 10 minutes. PR

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