Derek Choy is co-founder & COO of Aktana.
AI 2.0: The Humanizing of Machine Learning Technology
October 26th 2020Digital engagement is becoming the new normal, but it can inhibit the individual connection that is foundational to building long-term customer relationships. How can reps, brand teams, and medical science liaisons strike the right balance of personal and non-personal engagement? The next generation of AI has an answer, writes Derek Choy.