Social Media Questions Pharma Companies Should Be Asking

For pharma companies, entering the social media scene is not as simple as just creating a Facebook page or learning how to tweet in 140 characters or less. Social media poses a regulatory and litigation maze that must be carefully navigated. Here, Mathew dos Santos and Lori Leskin provide some insight into the most pressing questions companies are, or should be, asking about social media.

1. Should my company increase its social media presence?
Companies may want to increase their social media presence for many reasons beyond marketing, not the least of which is to provide the public with clear, unified information on the company and its products. In the absence of information directly from the company on an official or authorized social media page, companies may be able to do little to counteract potential misinformation arising out of the growing amount of anecdotal information available through mainstream social media sites. This could give rise to reputational harm that companies can do little to address after the fact.

2. Does my company’s Facebook and other social media presence provide fair balance?
Recent FDA activity, including the agency’s letters to Institut Biochimique (IBSA) and Akrimax Pharmaceuticals and to Amarc Enterprises teach us that the FDA is indeed watching what pharmaceutical companies post on social media sites and is continuing to enforce existing advertising guidelines, including fair balance. Companies have struggled with finding ways to meet those requirements on these new platforms, and FDA has provided only limited regulatory guidance thus far. While it is still very unclear what makes for best practices in this space, once can safely assume that until there is new guidance, companies will need to provide the same fair balance information about potential risks and side effects in every posting as they would in any other marketing context.

3. What is out there on the Internet about off-label use of my company’s products, and what should I do about it?
Despite a US Court of Appeals’ ruling in the case of United States v. Caronia in 2012, which overturned the conviction of a sales representative for promoting off-label uses for an FDA-approved drug, there does not appear to have been a sea change in the way companies defend claims of misbranding and off-label promotion.

FDA’s recent draft guidance on “Responding to Unsolicited Requests for Off-Label Information About Prescription Drugs and Medical Devices” continues to limit a company’s ability to provide truthful information about its product beyond the four corners of the approved label. In its first foray into social media guidance, the FDA significantly inhibits the use of these opportunities to provide information to patients.

The document limits actions a company may take in responding to “requests” for off-label information about its products, including requiring any response be made only privately to the requesting person, yet provides no guidance as to what a company should do about third-party postings on various social media and interactive sites about unapproved uses of its products but which do not specifically ask for information.

4. Do I need to correct incorrect information posted about my company’s products?
Current FDA guidelines do not address what obligation a company has to monitor public statements about its products and provide corrections to misinformation. The number of interactive consumer sites-from Facebook to WebMD to comments on news articles to blogs-provides a nearly infinite range of possibilities for unrelated-and unregulated-third parties to post information about a given product on the Internet. However, all guidance to date has focused on sites or postings under the “control” of a particular company, and has not imposed any obligation for manufacturers to search the entire web.

5. How does social media impact my company’s product liability risk?
Under traditional product liability law, a manufacturer is required to provide warnings about known and knowable risks associated with the use of its products. In the case of pharmaceutical products, most states interpret that obligation as one to provide adequate information about the safe use of the product to a patient’s treating physician because the doctor “is a learned intermediary between the purchaser and the manufacturer” who is in the best “position to understand the significance of the risks involved and to assess the relative advantages and disadvantages” of a particular medication. But in the age of social media, it is reasonable to ask how the increased availability of information directly by patients will affect the application of the learned intermediary doctrine.

The second important question is how much of the vast information available on the Internet is chargeable to a company? Product liability law requires a company to warn about known and knowable risks, and pharma manufacturers are expected to keep abreast of scientific discoveries and advances affecting their products.

Manufacturers cannot avoid liability because they chose not to review relevant scientific literature, but they are “not under a duty to warn of every report of a possible risk, no matter how speculative, conjectural, or tentative.”

So, how does publication anywhere on the Internet affect a company’s state of knowledge under this requirement? In other words, is a posting of a an event something a company “knew or should have known” to put it on notice? The answer is probably not.

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Mathew dos Santos is corporate counsel, litigation and information risk management at Jazz Pharmaceuticals, Inc. He can be reached at Mathew.dosSantos@jazzpharma.com?.

Lori Leskin is partner, co-head, product liability litigation and counseling at Kaye Scholer LLP. She can be reached at lori.leskin@kayescholer.com?.