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The Evolution of Patient Services
Brian Torres of Herspiegel Consulting explains the recent shift in patient support programs and how that will influence the future of Pharma.
- Social, emotional, and mental support are at the forefront, especially after COVID-19.
- The most important outlook for the future is making sure patients have an easier understanding of where they are in their experience.
- Digital health creates more personalization between the patient and the provider.
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