The Evolution of Patient Services

Brian Torres of Herspiegel Consulting explains the recent shift in patient support programs and how that will influence the future of Pharma.

  • Social, emotional, and mental support are at the forefront, especially after COVID-19.
  • The most important outlook for the future is making sure patients have an easier understanding of where they are in their experience.
  • Digital health creates more personalization between the patient and the provider.