The Evolution of Patient Services

Author(s):

Brian Torres of Herspiegel Consulting explains the recent shift in patient support programs and how that will influence the future of Pharma.

Social, emotional, and mental support are at the forefront, especially after COVID-19.
The most important outlook for the future is making sure patients have an easier understanding of where they are in their experience.
Digital health creates more personalization between the patient and the provider.

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