Richard T. Minoff, Dorland Global Corporation
June 3rd 2008"We continue to see growing interest in performance-based compensation systems. The bottom line is that clients are seeking a shared risk/reward to make sure agencies have "skin in the game", or to put it another way?are guaranteed to focus on the engagement given the stakes. As an agency, we have been quite happy to participate in these arrangements provided the "game rules" are fair and equitable, and ensure an appropriate level of mutual control.
Robert Finkel, Kane & Finkel Healthcare Communications
June 2nd 2008When you hang out a shingle as a full-service healthcare communications company, you must be prepared to offer fully integrated marketing and communications products and services. That translates into some fairly block-and-tackle kinds of offerings, including an ability to provide online and traditional off-line promotional solutions that work synergistically to meet an objective. Also, the agency must be compliance-ready, armed with an up-to-the-minute understanding of FDA promotional guidelines.
Nick Colucci, Publicis Healthcare Group
June 2nd 2008In our line of work, three things matter: patients, speed, and transparency. Ultimately, everything we do is about patient care. Whatever the medical condition, our work encompasses mobilizing health professionals for the good of society. Our level of responsibility to that patient care mission must never be compromised. At the same time, we live in a make-it-easy world, dominated by information overload, and our charge is to deliver the important health imperatives in a timely and accessible manner.
Ben Begasse Jr., Concentric Healthcare
June 2nd 2008The model the industry and the agencies have operated under is broken. I've had phone calls over the last three weeks from both biologic and traditional pharma clients. And all of them were looking for effectiveness in their marketing strategies. And in every case digital was a part of that thinking, whether it was digital to the patient, digital to the physician, or even digital to their sales reps. I believe healthcare's going to be almost 100 percent digital in five years.
Steve West, Cambridge BioMarketing
June 2nd 2008Marketing biologics is smaller, leaner, and more data-driven than traditional pharma. With the focus often on specialist physicians and on patient populations in the tens of thousands-or even thousands-direct and digital media are the primary outreach channels over advertising and print. In our experience with biologics, advertising is a low priority compared to the Web, medical meetings, and alternative media. Sometimes there's no advertising at all.
Jay Bigelow, MicroMass Communications
June 2nd 2008Relationship marketing can be a platform for doing lots of different things. It can be your platform for messaging to multiple constituents. So you can have a relationship with physicians, with the allied healthcare professionals in the office, with the consumers, even with managed care. And if you're smart, you can weave those together into a more cohesive plan. You can do integrated marketing communications via relationship marketing because it has so many abilities and different touch points. You can do online, off-line, call center, direct selling, whatever. So you can really have a more holistic view of your customer and your communication strategy. It's a springboard for the whole promise of Web 2.0 and the communities and advocates. Relationship marketing is perfectly suited to trying to build that kind of stuff-consumer-directed content.
Barclay Missen, Topin & Associates
June 2nd 2008Our job as an agency is to help clients navigate through all that's out there right now. And it is changing every day. The goal is to make sure what they do is in line with their strategies and objectives, and will grow their brand. As for Web 2.0, it's here and is being used by both patients and physicians alike. But that doesn't necessarily mean it's the best investment for every client. First and foremost come the basics-integrated programs that combine both traditional and digital tactics. Ask clients if their reps have everything they need; if their advertising opportunities (both print and digital) are maximized; if they're getting measurable results from their patient programs. Then talk to them about investing in some of the newer concepts and technologies available today. Web 2.0, with all the oppor-tunities it may hold with social networking and user-driven applications, creates issues in healthcare with regard to both control over content and regulatory restrictions.
Garnett Dezember, Navicor Group
June 2nd 2008The expectations I had of agencies when I was a client and those of our clients today are very similar. The agency was expected to be a partner in determining the best overall strategies and positioning, which drove the creative executions. However, many agencies today seem to be searching for a growing range of services to offer their clients. As long as the services are communications-focused, they will be seen as complementary and will be appreciated. If they are not communications-focused, then the challenge for the agency will be to demonstrate value and avoid diluting the core capabilities upon which it was founded.
Risa Bernstein, Flashpoint Medica
June 2nd 2008Trust is one of the great intangibles in the agency–client relationship. It probably affects the choice of an agency in the first place. With trust comes loyalty, and with loyalty comes a willingness to take the kinds of risks that lead to truly breakthrough ideas, without fear of penalty and failure.
Kristin Keller, Compass healthcare Communications
June 2nd 2008How do you convince a brand manager to try a new or unproven approach? Who will be the guinea pig and invest in Web 2.0, or any of the other programs like online sampling and virtual speaker programs? New programs may get a lot of buzz, but implementing them takes a client willing to assume some risk. When a client really needs to focus their resources, we advise them to first do what is tried and true. There is a time for innovation, but there is also a time for doing what you know works.