A customer "episode" is a key unit of management that can produce significant growth and cost savings, writes George Eliades.
Rafael Natanek and George Eliades
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Rafael Natanek (rafael.natankek@bain.com) and George Eliades (george.eliades@bain.com) are partners with Bain & Company’s Healthcare practice.
Articles by Rafael Natanek and George Eliades
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- Why "Episodes" Matter for Doctors
Published: May 23rd 2018 | Updated:
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